Before we arrive
Someone needs to provide safe, reasonable access at the agreed time. If our cleaner cannot get in, we will call the number you gave us. If access still cannot be arranged within a reasonable wait, the visit is treated as missed and the full scheduled fee applies.
You provide the cleaning products and equipment used in your home. Have the vacuum, mop, cloths and bottles out and ready. If something is missing we will do what we can with what is there, but it will limit the visit.
Put away valuables, paperwork you would rather not have moved, and anything fragile that lives on a surface you want dusted. We treat homes with care, but we should not be rummaging through drawers.
Let us know if you have pets. If a dog is happier in another room for the visit, that usually makes the job easier for everyone. A closed door is not a judgement on the dog.
If the bathrooms matter more than the bedrooms this week, say so. The quote form asks for your three most important areas for a reason — two hours cannot do everything equally.
A brief hello, confirmation of the rooms, and then they get on with it. You do not need to stay and supervise, but you are welcome to be at home.
A quick check
That is in the booking policy because the cleaner’s time has already been set aside for your home. If plans change, give us as much notice as you can.
On the day
Most households prefer a quiet “hello”, a reminder of the priorities, and then to get on with their own morning. That is fine. If you would rather stay, that is fine too.
The visit is the hours you booked, used on the rooms you named. Extra jobs such as an inside oven only happen if they were added to the quote, or if we agree them on the day and there is time.
Need to change the appointment? Read the booking and cancellation policy before you cancel — notice periods affect the fee.
Tell us about your home and we will confirm a time that works.
