If something about a visit or a booking is not right, we would rather hear it promptly.
- Call +44 1582 800279 or use the contact form and tell us what happened, the date of the visit, and what you would like us to do.
- We will look into it, speak to the cleaner involved where needed, and come back to you.
- Where we have fallen short, we will say so and agree a practical next step — which may include a return visit or an adjustment to the fee, depending on the facts.
Complaints about a visit are easiest to deal with if they come through within a few days, while everyone can still remember the detail.